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Operational support

Help and support setting up the software, tools and processes you need to run your business, organisation or studio.

GET HELP SETTING UP YOUR SYSTEMS

Having run design and digital teams for many years, we have experience in a range of software, systems and processes to help you run your business, organisation or studio.

Whether you’re looking to set up a task management tool, implement the right software systems, design workflow processes, set up an intranet, manage files, or create a collaborative authoring environment – we can help get you set up and heading in the right direction.

If you already know what you want and just need someone to set it all up – we can do that too.

We offer an end-to-end service – we’ll set up the tools, processes and systems you need, and hand the keys over to. Then we can provide training on any aspect of the implementation as needed.

Some of the ways we can help

  • We have experience in task and project management tools such as Trello, Monday, AirTable, Asana, Dubsado and more.
  • Customer Relationship Management (CRM) software, small business management software, task and project management tools and studio management software.
  • Custom AirTable configuration, including set up of tables, data views, cross-references, workflows, charts, reporting and more.
  • E-commerce platforms such as WooCommerce, Square and Shopify — we can get your store set up, configured and branded. We can even help with establishing your inventory.
  • Microsoft SharePoint and 365 for intranets, collaborative content authoring, information sharing and team spaces.
  • Collect user feedback and run surveys with SurveyMonkey, SurveyGizmo, TypeForm and more.
  • If there’s something we haven’t mentioned here you need help with – we can probably help, so get in touch!
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The high-level process

  • Discover — We’ll learn about your business or organisation, what services you deliver, and what you want to achieve. We’ll also learn about your staff, clients or community and how they interact with you.
  • Recommend — We’ll review and recommend which software, tool or system would suite your requirements and budget. We’ll take you though the options so you can choose what will meet your needs.
  • Design — We’ll work with you to design any supporting processes, tools and templates that you’ll need to help things run smoothly.
  • Implement — We’ll set up and configure your new software, tool or system to work the way you need. You can be involved as much or as little as you like.
  • Test — We’ll help you test things out and will make tweaks until you’re happy everything meets your needs.
  • Hand over — We’ll provide training on your new systems and document your new processes as required.
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SOME EXAMPLES

  • Set up a job management system to track, manage and report on tasks for your team.
  • Set up a customer relation manager (CRM) system to manage client leads, interactions and projects.
  • Set up an shared document authoring workspace with Microsoft 365, integrating into your other Microsoft ecosystem.
  • Set up an end-to-end client and task management tool for a small business, managing client details, project, invoicing, contracts and more.
  • Microsoft SharePoint and 365 for intranets, collaborative content authoring, information sharing and team spaces.
  • Collect user feedback and run surveys with SurveyMonkey, SurveyGizmo, TypeForm and more.
  • If there’s something we haven’t mentioned here you need help with – we can probably help, so get in touch!
Get in touch

Why work with us?

We have over 20 years’ experience in graphic, digital and communications design and leadership in the government, not-for-profit, ITC and finance sectors.

We’re a small freelance agency, which means no overheads like city views or account managers – so you only pay for the work we do.

Your project will be treated in the strictest of confidence, and nothing we do for you will be used as a case study without your permission.

You’ll have a single point of contact for the life of your project. And we’re nice 🙂

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We acknowledge the Traditional Owners of Country throughout Australia. We pay our respects to Elders past and present.

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